We as an ISO Consultancy, Improved personnel credentials and training, as well as the initial assessment and enhancement of processes during the implementation phase, contribute to increased productivity. Rework and scrap are reduced when processes are better documented or controlled (e.g., by creating and adhering to a formal quality manual). Employees have more information to troubleshoot issues independently, while managers receive fewer calls for help late at night. All of this results in monetary gains. Models have shown that when you go from prevention to external failure costs, the expenses increased tenfold. This means that handling a problem after it arises with a customer will cost your company around ten times as much as handling it internally and preventing the problem in the first place would cost ten times as much.